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Hoxton Spirits London

RETURNS & REFUNDS

The page we hoped you'd never need to visit! ;(

Sometimes things don’t work out quite how we want them to! But it’s how we work around it that matters!

To start the return process for your order, please email us at [email protected]

Be sure to include your name, order number and reason for return.

What Items Can I Return?

For spirits, all returns must be:

Sealed and in the original packaging, without damage

For clothing & apparel:

All items must be un-worn and un-washed

Is there a fee for returning an item?

You are responsible for the cost of returning any unwanted items to us unless the item has arrived to you damaged – if this is the case, you will need to provide photos of the package to [email protected] We will then review and be in contact with you regarding a refund/replacement or alternative resolution.

The cost of the original shipment to you is non-refundable

When will I receive my refund?

All returned items are inspected once we receive them. Once this process is complete we will contact you to advise of our acceptance or refusal of any refund. Any applicable refund will be processed within 14 days. 

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